Frequently asked questions

Index of Contents:

  1. Covid-19 tests
  2. The All inclusive
  3. The Meals and beverages
  4. Resorts and Services
  5. Royal Solaris Los Cabos Resort
  6. Royal Solaris Cancun Resort
  7. GR Caribe by Solaris Resort
  8. GR Solaris Cancun Resort
  9. The Resorts Surroundings
  10. The Resorts Politics

COVID-19 TESTS

For full information about how to get your COVID-19 test, please refer to the COVID-19 Travel Advisory page

The All-Inclusive

Is it worth even if we are not heavy drinkers or eaters?

If you are planning to stay in a non-All-Inclusive resort you will still have to eat, drink and have some fun with at least one day of activities. Besides, All-Inclusive resorts are not only food and beverages but a complete atmosphere full of enthusiasm, activities or relaxation and tranquility, depending on what you are looking for, with different activities for all ages and preferences.

Does the price include the room, food, and drinks for everyone?

Yes. Everyone at the Solaris resorts have access to breakfast, lunch, dinner, snacks, national beverages (alcoholic [18+yo] and non-alcoholic drinks), as well as nightly shows, daytime entertainment, and kids club.

We are on tight budget, is convenient an All-inclusive or is better to choose any other option?

Having a reduced budget is the best reason to stay in an All-Inclusive resort as you already know how much you will spend on your vacations, not worrying about how many drinks, food or activities costs in the resort.

You will not feel embarrassed of asking the price of every single drink or dish you wish to order.

For families is the most convenient way of traveling nowadays:

  • Beachfront Resort in Cancun Hotel zone.
  • Well appointed rooms features balcony or terrace.
  • Special amenities include a daily stocked mini fridge.
  • 5 restaurants ranging from a casual Deli to fine dining plus a snack area and 3 bars.
  • 24-hour room service.
  • Safe deposit box (for laptop)
  • Large and acclimatized pool complex and a separate relax adults-only pool with jacuzzi.
  • Kid's club with supervised activities and its own mini pool.
  • Private marina with non-motorized water sports.
  • Meeting facilities.
  • Internet access ($).
  • Gym and lit tennis court.
  • Hospitality rooms.
  • On site shops.
  • The best nightly theme shows.
  • Live music at lobby bar
  • One way free shuttle transportation to nightclubs, every night.

Beer (Sol, Corona & XX Lager), tequila, whiskey, rum, brandy, liquors, cocktails (with and without alcohol), table wine, soft drinks, juices, coffee, tea.

All the All-inclusive resorts are the same?

No. There are some hotels with only ONE restaurant and ONE bar which are also called All-Inclusive. Solaris resorts, as pioneers of the All-Inclusive, offers a wide variety of services, restaurants, bars and facilities for you and your family to enjoy.

When I make an online reservation does the price include all-inclusive?

Absolutely, your online reservation includes the All-inclusive package.

I want to find out more about what is included in the all-inclusive.

Sure, we have a special section where you can find a detailed all-inclusive description

Is there any additional tax we have to pay above this rate?

No, we include taxes and tips, so you don't have to worry about hidden fees.

Are there any other services with additional fees?

Although almost everything is included in your package, there are some services with an extra fee, such as motorized sports, transportation *, SPA (massages & treatments), Babysitter services, Laundry services, tours, car rental, Telephone calls, tobacco shop, and others hotel concessions. To enhance your stay, we offer special packages (romantic, birthday or any occasion, for an additional price)

Meals and Beverages

What do you consider national drinks?

We consider national drinks: Corona, tequila, whiskey, rum, brandy, liquors, cocktails (with and without alcohol), table wine, soft drinks, juices, coffee and tea.

Is the minibar also included?

The mini bar is stocked daily, so you can have always available in your room: 4 beers, 4 can sodas and 4 bottled water. You can exchange the beer for water or sodas, but not vice-versa.

Is there any dress code for the dining restaurants?

Yes, all restaurants required dress code. For more information about the dress code for each restaurant please visit the restaurant page of the desired resort.

Is the tap water drinkable at the resorts?

For your convenience all our resorts have bottles of water in the rooms with daily supply, if additional water is needs please request this service to the front desk.

Does the hotel offer menus for guests with different food diets?

Yes, Solaris Resorts offers special menu choices for vegetarians, diabetics and gluten-free diets. Feel free to ask your waiter for the special hotel menu and if needed contact us at [email protected]

What is the minimum legal drinking age in Mexico

It's 18 years old, no exceptions.

Resorts and services

How do I get between the airport and the resort?

The best way to get to any solaris hotel is the transportation offered by Club Solaris. And if you book thru Club Solaris it could be complementary:
Airport-Hotel transportation: Any hotel promotion/rate booked thru ClubSolaris.com has complementary airport hotel transportation if your stay is 4 nights or longer. Complementary service is only between 8am and 8pm.
Hotel-Airport transportation: Only the Getaway promotion (presentation promotion) offers complementary transportation back to the airport.
What if you didn´t book your stay thru Club Solaris or your stay is for less than 4 nights?
Club Solaris offers a safe transportation service with a lower cost, and you can book it online for:
Cancun: https://cancunairportshuttle.com
Cabos: https://loscabosairportshuttle.com
* All transportation services need to be scheduled at least 72 hours prior to your arrival date

I would like to know how to add the round trip service from the airport to the hotel, and from the hotel to the airport.

Once you have your confirmation (for 4 nights or more) in your inbox, follow the link inside to reserve your transportation. Be sure to have at hand your flight information and request the service at least 72 hours before your arrival so that there are no setbacks.

Why should I use a bracelet as a Solaris guest?

We offer all-inclusive service and the bracelet helps our staff to identify our guests according to the age range (children non-alcoholic drinks).

What happens if I take off or lose my bracelet?

In any of the cases, we have to charge a recovery quote. For detailed information please contact our front desk department or your personal agent.

What are the amenities in my room?

In all our accommodations you will find:

  • Closet.
  • Air conditioner.
  • Ceiling fan.
  • Bathroom with shower.
  • Vanity mirror.
  • Minibar with water, sodas, and beers, restocked daily
  • Coffee maker.
  • TV with satellite programming.
  • Radio alarm clock.
  • 16 inches (41 cm) In-room safe.
  • Direct Dial Telephone and voicemail system.
  • iPod dock station
  • Iron and Ironing board.
  • Hairdryer.
  • Coffee table.
  • Desktop.
  • Rest area.
  • Key card for room access.
  • Wake up service.

Depending on the Resort you can find specific amenities, such as Sofa, Pillow menu, Night courtesy, balcony or terrace

How many people can stay in the room at the most?

For your own comfort, the capacity of our regular room is 4 people (taking the distribution of the rooms e.g. 4 adults, 2 adults & 2 minors, 3 adults & 1 minor, 1 adult & 3 minor, etc.).

Are pets allowed at the resort?

No by the moment sorry, Buddy and Smudge have to wait for you at home.

Do the rooms have terrace or balcony?

GR Solaris Cancun and Royal Solaris Los Cabos have terrace or balconies but in GR Caribe and Royal Solaris, only a few of them have balconies.

Which are the services and schedules of Solaris Marina?

Solaris Resorts in Cancun offers you non-motorized sports: Kayaks, pedal boats and windsurf, It is open from 10:00 am to 4:00 pm, and it's located in front of Royal Solaris Cancun (lagoon side)

Are there ATMs at the resort?

Yes, We do have ATMs available for you. Keep in mind that they only issue national currency (national currency only).

If I reserve with a travel agency, can I have an invoice from you?

You can request your invoice only if you made the reservation directly through our Reservation Department to the toll-free 877 270 04 40. If your reservation was made through a travel agency are not able to offer you an invoice, in that case, contact your agency.

What telephone numbers could I leave to my relatives, so they can find me immediately?

To Call Solaris Resorts in Cancun from the USA and CAN. Dial: +52 (998) 848 8400.

To Call Solaris Resorts in Cabo from the USA and CAN. Dial: +52 (624) 145 6800.

If I travel to Cancun, can I use all the other Solaris properties?

Only GR Caribe by Solaris guests that can use all facilities and services for sister resort Royal Solaris Cancun.

Which is the voltage power in your resort?

In both destinations, Cancun and Cabo the voltage is 110v (Volts).

What is the temperature of the pools?

Royal Solaris Cancun and GR Caribe by Solaris is between 72 and 77 °F.

GR Solaris Cancun is between 82 °F and 86 °F.

Royal Solaris Los Cabos is between 79 °F and 82 °F.

Do you have internet in the rooms?

Yes, we have a surcharge. Every Wednesday from 11 am to 2 pm, we provide the Internet with no charge to all our guests.

Do you offer babysitting Service? What is the price for the service?

Yes, we offer a babysitting service with an additional charge. Royal Solaris Cancun and GR Caribe by Solaris $10 USD per hour, max 2 children per service + $15 USD for the babysitter transportation (apply only for nighttime service). GR Solaris Cancun: $15 USD per hour, max 2 children per service + $15 USD for the babysitter transportation (apply only for nighttime service). Royal Solaris Los Cabos: $15 USD per hour (min. 2 hrs.) + $10 us for the babysitter transportation (apply only for nighttime service). It's important to confirm the service one-day prior to proceed the reservation.

Prices subject to change without notice
Can I invite friends or relatives to visit me even though they are not staying at the resort?

Yes, you can but contact the front desk and request a Day Pass which has an additional charge.

Which are the Spa services?

Due to the wide variety of treatments, we recommend you to contact us to: Royal Solaris and GR Caribe by Solaris email [email protected], by phone: + 52 (998)848 8400 ext. 2919. GR Solaris Cancún e-mail: [email protected], by phone: + 52 (998)848 8400 ext. 4379. Royal Solaris Los Cabos: + 52 (624) 145 6800 ext 5421 / 5422 or [email protected] Note: Spa prices can change any time without notice.

I want to get married on the beach, do you offer the service?

Sure we do! We have dedicated coordinators, so you can have the best day of your life without worries, please contact us to get the information about our services and packages.

I was looking at booking a room and was offered a promotional price but had to assist to the Club Solaris 90 min loyalty program, what is this exactly?

It is just a talk where we will show you all the benefits you can get by joining the program. You don't need to purchase something, but you need to fulfill the requirements for the promotional offer.

What do we have to do in the 90 minutes loyalty program?

The only thing you have to do is to listen carefully about the benefits you can get and the savings you will have by joining the program.

I want to know how the discounted price works and what the credit can be used towards

The discounted price is applied when you accept the promotional offer and accept to join us for 90 minutes of your vacation to show you the benefits of being part of the Solaris family. After the presentation, you will get 500 USD in resort credits that you can redeem in various services of the resort (please ask for the full information after the presentation)

Royal Solaris Los Cabos

Question

answer

Royal Solaris Cancun

Question

answer

GR Caribe by Solaris

Question

answer

GR Solaris Cancun

Question

answer

Surroundings

Can I use US dollars as a currency in Cancun or Los Cabos?

The local currency in Mexico is the peso, however, most of the establishments accept US dollars.

Resort Politics

What are any general politics should I know before my check-in?

Please read carefully:

  • Minimum age to do check-in: 18
  • Transfer service from and to the airport is available 24 hours upon request. Contact SOL HA tour agency to coordinate it
  • Check-out is 11:00am. Late Check-out is available with surcharge.
  • In Cancún drinks with alcohol are served from 11:00am until 01:00am no exceptions.
  • Payments: MasterCard, American Express, Visa & Cash.
  • Some rooms have hidden beds available for kids.
  • Cribs available upon request and availability.
  • We offer free transfer service from the airport. Guests must provide their arrival information using the contact information on the reservation confirmation, a week before arrival. The resort fee is included in the total published price.
  • *You must present a photo ID issued by the government authorities and a credit card or cash deposit at check-in to cover any unforeseen expenses. Debit cards are not accepted for hotel deposits
  • All payments made with an American Express credit card apply a 5% charge in the case of cancellations or refund. For more information, contact the property using the information included in the reservation confirmation.
  • Special requests can not be guaranteed. They are subject to availability at the time of check-in and may include additional charges.
  • Please note that room requests with a particular view that have been made during the reservation are subject to availability upon check-in.